What Information Should You Prepare Before Calling?
Before calling, it helps to have a general sense of when the issue started, which rooms or areas are affected, whether the water source is known and stopped, and the property's ZIP code, so the provider can better understand your situation from the start.
When the issue started
A general timeframe, such as "within the last few hours" or "a few days ago," helps a provider understand the likely extent of the damage and how quickly they may need to respond.
Which areas are affected
Noting how many rooms are affected, and whether the issue involves flooring, walls, ceilings, or a combination, gives the provider a clearer picture before they arrive.
Whether the water source is known and controlled
If you know what caused the water and whether it has been stopped, mentioning this can help. If the source is unknown or still active, that is useful information too, since it may affect how quickly the provider recommends addressing the situation.
Any visible mold or odor
Mentioning whether you have noticed visible mold or a musty odor, in addition to water damage, helps the provider understand whether mold remediation may also need to be discussed.
Property and access details
Having the property's ZIP code ready helps confirm service availability in your area. It can also help to know whether you are the homeowner or otherwise authorized to make service decisions for the property, since most providers can only proceed with authorization from the property owner or an authorized decision-maker.
Using the qualification tool
The short qualification tool on this site walks through several of these details, including your ZIP code and the type of issue, before checking whether an independent provider may be available in your area.
This article provides general educational information and is not a substitute for an on-site professional assessment. It was written by the Home Damage Connect editorial team, not by a licensed contractor. Providers connected through Home Damage Connect are independent businesses; Home Damage Connect does not perform restoration or remediation work.
Answer a few quick questions to check whether an independent service provider may be available in your area.
Check Service Availability
About 30 seconds · No account required
Home Damage Connect is a connection service and does not perform restoration or remediation work. Providers are independent. Availability is not guaranteed.
Disclaimer: Home Damage Connect is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and Home Damage Connect does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on Home Damage Connect.